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Frequently Asked Question

What is Criaton-btc.bid Ltd?
Criaton-btc.bid LTD is an online investment platform authorized and regulated by the United Kingdom Company House Authority under Company number 10174792. This information can be verified on the Company House website. Criaton-btc.bid LTD is registered in England company No. 10174792. Registered office, 147, Victor Road, London, SE20 7JU, UNITED KINGDOM.

Who manages the investment portfolio?
The investment portfolio is managed by our team of financial specialists with strong command in finance allows for effective analysis of the market and financial situation. The Company employs experts on the full-time basis who have been working on the currency exchange and forex markets for more than 7 years on average. Our financial team also includes specialists who are experts in evaluating new private businesses called start-ups which have most chances to grow into large-scale and highly profitable enterprises.

What do I need to do to become a client of Criaton-btc.bid LTD?
To become a client of Criaton-btc.bid LTD you need to open a free account. It doesn't take much time, but you will get an opportunity to become an investor and earn profit.

How many accounts can I create from one Computer?
You can create 2 separate accounts from your computer with the same IP address but your second account shouldn’t use your first account’s referral link or vice versa. All account should have different e-wallet and email.

How can I access the account?
If you are a registered user of Criaton-btc.bid LTD, please enter your username and password in the appropriate fields and click the "Login" button. You will be redirected to your account automatically as soon as you have done the above.

How can I change my personal information in my account?
Log into the account and click "Edit Account" to enter the personal information page where you will be able to modify your data. Save the changes when all necessary data are entered. However, you may not modify your e-mail and e-wallet because this function is disabled for security reasons. If you want to change these data, please contact us and include your secret questions and secret answer in your message.

What if I can't log into my account because I forgot my password?
Click on forgot password link, enter your username or e-mail and your login data will be sent to your e-mail address.

I can't log in into my account. What could cause this problem?
Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact us.

How secure is your website and my account data?
We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted and we use a licensed script, also we are using a few of online security certificates, you are able to see most of them in our main page. Our website is located on a dedicated server with a firewall installed on it.

SOME OF THE KEY QUESTIONS RELATING TO INVESTING PROCESS


Which e-currencies do you accept?
We are only accepting Perfect Money, Payeer, Bitcoin, NixMoney and AdvCash at this time. We will add Payza as soon as possible.

Are there any limits for an investment amount?
The minimum investment amount is $10 while maximum amount you can invest is $500000.

How soon will my deposit be added to my account?
Your account will be updated as soon as you deposit. For Bitcoin deposits you should send actual amount to shown Bitcoin wallet, because Bitcoin network is not instant so your deposit time can take from a 15 minutes up to few hours.

Can I invest several deposits at once?
Yes, you can have an unlimited number of deposits, but each of them will be processed separately.

Can I deposit directly from my account balance?
You can make a deposit from your account balance. Simply log into your member account, click "Make Deposit" and select "Deposit" from "Account Balance" button.

After I make a withdrawal request, when will the funds be available on my e- currency account?
Withdrawals are instant, however in some cases it can take up to few hours but not more than 24 hours.

What could be the reason for the delay more than 24 hours?
There are several reasons which can lead for a delay: • The e-currency account number, which is to be specified during registration, is missing or incorrect. • You have balance limit imposed on your e-currency account. Please contact e-currency provider to sort this problem out.

How can I check my account balance?
You can access your account information 24 hours, seven days a week via the Internet.

How do you calculate the interest on my deposit?
Your earnings depend on your investment plan and can be in "Daily basis" or "at the end of investment term". If you choose Daily plans you will get your profit every day, 7 days per week, initial capital back at the end of investment term. For other plans it include both your principal amount and profits, which means that your principal amount will not be returned separately. To calculate your earnings please use our Profit Calculator.

What is the risk for my investment?
There is always a risk of losing the invested money. For example, in case of adverse global processes which are not under reasonable control of the company’s management. Currency Trading, CryptoCurrency Trading and start-up investing are among the riskiest forms of investments in the financial markets and therefore require sufficient skills and experience. We have a stabilization fund in place to protect our clients from known trading risks.

QUESTIONS ABOUT REFERRAL PROGRAM


Do you have an affiliate program?
The affiliate program uses referral commission which will pay 5% from each deposit of your referrals,

How will I receive my referral commission?
The referral commission is accrued to your account balance instantly. The referral bonus can only be withdrawn in the e-currency which your referral used to make their deposit, for example, if your referral used Perfect Money to deposit, then you may only withdraw your referral bonus in Perfect Money.

Where can I get my referral links and your banners?
You can find referral link in your main account menu and our banners on the "Referral links" page. Also you can click on it Our Banners.

If your question is not answered in the FAQs section, please contact the Support Team. To do so, please click the "Contact Us" button on the right-hand side of the screen menu.Our Support Team will process your request immediately. We also look forward to your feedback which we will use to improve our platform and website.